Last updated: 2026-09-28
1. Acceptance
By using RivoApp, you agree to these Terms.
2. Account
You must provide accurate information and keep your password secure.
3. Ticket Purchase
Tickets are personal and non-transferable. They can be bought in two ways, with different cancellation rules:
3.1. Online (app or website). Payment is made by Pix or card and processed by Asaas. Cancellation can be requested in the app or website up to 3 (three) hours before boarding. The transport company reviews the request under its own policy; if approved, the seat is released and the amount is returned through the same payment method, within the bank's or card issuer's time frame.
3.2. At the transport company's counter. Payment is made directly to the company (cash, Pix or card on its own terminal), without going through RivoApp or Asaas. When the ticket is issued to your CPF, it appears in the app and website marked as "Bought at the counter", for reference and boarding. Cancellation and refund of these tickets are in person: they must be requested at the company's counter, with the passenger's photo ID, and follow the company's own policy. These tickets cannot be cancelled in the app or website, and RivoApp does not process or mediate this refund.
4. Package Shipping
Sending illegal, dangerous, or prohibited items is forbidden.
5. Payments
Payments made in the app or website are processed via Asaas. Disputes about these payments must be opened within 7 days. Payments made at the counter are received directly by the transport company, which is responsible for them (see 3.2).
6. Loyalty Program
Points expire after 12 months of inactivity. Vouchers are non-transferable.
7. Liability
RivoApp is not responsible for travel delays, connection losses, or weather events.
8. Suspension
We may suspend accounts that violate these Terms. You can cancel your account at any time.